We may collect information you provide directly to us when you create or use an account, place an order, provide billing or delivery information, contact our customer support team, submit an enquiry through our contact or support forms, subscribe to communications from us, or otherwise interact with TrexsyShop.

This information may include:

• Name
• Email address
• Billing and delivery address
• Order and purchase information
• Payment-related information
• Communications you send to us
• Other information you voluntarily provide

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general interaction with the website.

Payments made through TrexsyShop may be processed by third-party payment providers.

We do not intend to store your full payment card details on our own systems. Payment information is handled by the applicable payment provider in accordance with its own privacy and security practices.

Where applicable, payment providers may collect and process information necessary to authorize and complete your transaction, prevent fraud, and comply with legal and regulatory requirements.

We may use your information to:

• Process and fulfill orders
• Process payments
• Deliver products to you
• Provide customer support
• Respond to enquiries
• Communicate with you about your orders
• Send service-related communications
• Improve our website, products, and services
• Understand how visitors use our website
• Detect, investigate, and prevent fraud or unauthorized activity
• Maintain the security of our services
• Comply with applicable legal and regulatory obligations

We will only use personal information for legitimate business purposes and in accordance with applicable law.

TrexsyShop may work with third-party suppliers, fulfillment providers, warehouses, shipping companies, and logistics partners to fulfill and deliver orders.

Where necessary, we may share relevant information—such as your name, delivery address, email address, order details, and shipping information—with these providers so that your order can be processed and delivered.

These parties are expected to use your information only as necessary to provide the relevant service.

TrexsyShop may use cookies and similar technologies to help operate and improve the website.

Cookies may be used for purposes such as:

• Remembering preferences
• Maintaining essential website functionality
• Understanding website usage
• Improving website performance
• Supporting security and fraud prevention

Some third-party services integrated into our website may also use cookies or similar technologies.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

We do not sell your personal information.

We may share information with trusted third parties when reasonably necessary to operate TrexsyShop, including:

• Payment processors
• Product suppliers and fulfillment providers
• Shipping and logistics providers
• Website hosting and infrastructure providers
• Technology and service providers
• Analytics or security providers, where used
• Professional advisers
• Government authorities or law-enforcement bodies where legally required

We only share information where there is a legitimate reason to do so, such as fulfilling your order, operating our services, protecting our business, or complying with legal obligations.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. You should therefore understand that providing information online always carries some degree of risk.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete transactions
• Provide customer support
• Maintain appropriate business and financial records
• Resolve disputes
• Prevent fraud
• Meet legal, tax, accounting, and regulatory requirements

When information is no longer required, we may securely delete or anonymize it where appropriate.

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request information about how your personal information is processed

Some requests may be subject to legal or operational limitations.

To exercise a privacy-related right, contact us using the details provided below.

Our website may contain links to or integrations with third-party websites and services.

Those third parties operate independently from TrexsyShop and may have their own privacy policies and terms. We are not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage you to review the privacy policies of relevant third parties before providing them with personal information.

Some of our service providers, technology providers, payment processors, suppliers, or fulfillment partners may process information in countries other than Nigeria.

Where personal information is transferred internationally, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data-protection requirements.

TrexsyShop is not directed specifically at children, and we do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information improperly, please contact us so that we can investigate and take appropriate action.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements.

When we make changes, we will update the effective date shown at the beginning of this policy.

We encourage you to periodically review this page to remain informed about how we handle personal information.