Overview
TrexsyShop offers delivery to selected destinations based on product availability, shipping availability, and the delivery options presented for the relevant order.
Available shipping methods, estimated delivery times, and applicable shipping charges may vary depending on the destination and the products included in your order.
The shipping information presented during checkout is the most relevant information for your specific order.
Shipping Options
Where multiple delivery methods are available, the available options will be presented during the shopping or checkout process.
Different shipping methods may have different costs and estimated delivery times.
The availability of a particular shipping method may depend on the destination, product, fulfilment location, carrier availability, and other logistical factors.
Order Processing
Orders are generally processed after successful payment and confirmation of the order.
Processing time may vary depending on product availability, fulfilment requirements, order volume, and other operational factors.
An order may require additional processing time before it is handed to the applicable delivery carrier.
Delivery Estimates
Delivery estimates are provided as guidance and are not guaranteed delivery dates unless expressly stated otherwise.
Actual delivery time may be affected by the destination, carrier operations, customs processing, weather, public holidays, local delivery conditions, and other circumstances outside our reasonable control.
Where a delivery estimate is provided for a product or shipping method, customers should use that estimate when planning for delivery.
Shipping Costs
Shipping charges may vary depending on the destination, shipping method, product, order, and other applicable delivery factors.
Where shipping charges apply, the applicable cost will be displayed before the order is completed.
Any applicable taxes, customs duties, import charges, or other government-imposed fees may be separate from the shipping charge unless explicitly stated otherwise.
Tracking
Where tracking information is available for your shipping method, it may be provided after the order has been dispatched or when tracking information becomes available from the relevant delivery provider.
Tracking information is provided for convenience and is generally controlled by the relevant carrier or logistics provider.
Tracking updates may take some time to appear after an order has been dispatched.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
We may not be able to change a delivery address after an order has entered processing or been dispatched.
If you realise that you have provided an incorrect address, contact us as soon as possible at info@trexsyshop.com .
We cannot guarantee that an address change will be possible after an order has been submitted.
Customs & Duties
Orders shipped internationally may be subject to customs clearance, import duties, taxes, or other charges imposed by the destination country.
Where such charges apply, they may be payable by the recipient unless otherwise stated at checkout or required by applicable law.
Customs requirements and charges vary by country and are outside TrexsyShop's control.
Customers are responsible for complying with applicable import requirements in their destination country.
Delays
Delivery may take longer than the original estimate due to circumstances outside our reasonable control.
These circumstances may include carrier delays, customs processing, severe weather, public holidays, transportation disruptions, incorrect address information, or other logistical issues.
If an order appears to be significantly delayed, please contact us so that we can review the available order and delivery information.
Failed Delivery
A delivery may fail because of an incorrect or incomplete address, an unsuccessful delivery attempt, refusal to accept the package, customs-related issues, or other circumstances.
If a package is returned to the fulfilment or delivery provider because delivery could not be completed, we may contact you regarding the available options.
Additional delivery or reshipping charges may apply where the failure was caused by inaccurate or incomplete information supplied by the customer, to the extent permitted by law.
Lost Orders
If you believe your order has been lost in transit, contact us with your order details.
We may review available tracking information and communicate with the relevant fulfilment or delivery provider where necessary.
Where an order is confirmed as lost and qualifies for a remedy, we will work with you to determine an appropriate resolution in accordance with ourRefund & Returns Policyand applicable law.
Partial Orders
Products within the same order may, where applicable, be fulfilled or shipped separately.
This means that products from one order may arrive at different times or through different delivery shipments.
If you believe an item is missing after allowing reasonable time for separate shipments to arrive, please contact us with your order information.
International Delivery
International delivery availability varies by product and destination.
International orders may be subject to additional customs, import, tax, regulatory, or carrier requirements.
Delivery estimates for international orders may also be less predictable because they can depend on customs and cross-border transportation processes.
By placing an international order, you are responsible for providing accurate delivery information and complying with applicable requirements in the destination country.
Contact Us
If you have a question about shipping, delivery, tracking, or a delayed order, contact us using the details below.